Customer Care

Here when you need assistance

Human support replies within 4 business hours to address sizing queries, tracking updates, and dietary recommendations.

4 hrs

average reply time

24 hrs

order dispatch window

How we help

Straightforward care and returns

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Order tracking

Size consultations

Easy size swaps

Orders dispatch from our Columbus warehouse within 24 hours with real-time tracking straight to your inbox.

Unsure about harness measurements for deep-chested breeds? Send us your measurements for expert guidance.

Pre-paid return labels are provided automatically for unworn harness, collar, and apparel exchanges.

Get in touch

Send an inquiry

Our team is available Monday through Friday from 9am to 5pm EST. We respond to every message promptly.